Plain-language policies that protect you and explain how we operate.
These Terms of Service ("Terms") govern your access to and use of Kyber, a software-as-a-service platform operated by HaulIQ Ltd, a company registered in Northern Ireland ("Kyber", "we", "us", or "our").
By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are using Kyber on behalf of a company or organisation, you represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use our services.
Kyber provides a cloud-based fleet management and AI automation platform designed for haulage companies. Our services include:
We reserve the right to modify, suspend or discontinue any part of our services at any time with reasonable notice. We will not be liable for any modification, suspension or discontinuance of services.
To use Kyber you must create an account. You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate.
Kyber is offered on two engagement types, agreed with you individually rather than picked from a self-serve price list — see Section 7 for what each one means for ownership of your instance.
A single build fee, agreed and invoiced before work begins, covers the build and handover of your instance. This is not a subscription — there is no recurring charge for the platform itself unless you separately add a support retainer, billed and cancellable as described below. Once a build has started, the fee is payable in line with the schedule set out in your invoice; we will agree cancellation and any partial-work terms with you directly if a build needs to stop partway, rather than applying one fixed rule to every project.
Covers hosting and support on a monthly or annual recurring basis, banded to your fleet size as agreed on your scoping call. By subscribing you authorise us to charge your payment method on a recurring basis at the agreed rate.
You may cancel a "We run it" subscription, or a support retainer added to an owned instance, at any time by contacting us — cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods except where required by law. Cancelling a managed subscription does not remove your right to your own data, wherever your tier places you — see Section 7.
We reserve the right to change subscription pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing. A one-time build fee, once agreed, does not change after invoicing.
You agree not to use Kyber in any way that:
We reserve the right to suspend or terminate your account immediately if we determine you have violated these terms.
Kyber includes AI-powered agents that draft dispatch analysis, compliance digests, invoice chases and price quotes for your review. You acknowledge that:
Kyber and its underlying software, content, features and functionality are and will remain the exclusive property of HaulIQ Ltd and its licensors, whichever engagement type you're on. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
You retain all rights to data you upload or create within Kyber, in every case. By using our platform you grant Kyber a limited licence to store, process and display your data for the purpose of providing our services. If your account is closed, your data remains yours to take with you, subject to the retention periods in our Privacy Policy.
Where you've paid the one-time build fee, we grant you a perpetual, non-exclusive licence to run and use your deployed Kyber instance for your own business. This is a licence to use, not a transfer of the underlying platform's intellectual property — HaulIQ Ltd remains the owner of the Kyber software itself, in the same way buying a copy of software has never meant buying the company that wrote it.
Where we host and run your instance for you, you don't hold a standalone licence to the software at all — you're using it as a hosted service for as long as your subscription is active, the same as any other SaaS product. Cancelling ends your access to the hosted platform; it does not end your right to your own data, which you can export on request.
To the maximum extent permitted by applicable law, Kyber shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, data, business or goodwill.
Our total liability to you for all claims arising out of or relating to these Terms or our services shall not exceed the amount you paid to Kyber in the twelve months preceding the claim.
These Terms are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising from these Terms or your use of Kyber shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
If you have any questions about these Terms, please contact us at legal@kyber.software.
HaulIQ Ltd, trading as Kyber ("Kyber", "we", "us"), is the data controller for personal data collected through our platform. We are registered in Northern Ireland and our registered office is at Linenhall Street, Belfast, BT2 8AA.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any privacy-related questions, contact our Data Protection Officer at privacy@kyber.software.
| Category | What we collect | Why |
|---|---|---|
| Account data | Name, email, phone, company details | To create and manage your account |
| Fleet data | Vehicle registrations, driver details, job records | To provide fleet management features |
| Financial data | Invoice records, payment history | To provide invoicing and billing features |
| Usage data | Pages visited, features used, session duration | To improve our platform |
| Integration data | Google Maps API usage for job routing | To provide route distances and directions |
| Communications | AI-drafted emails you approve and send (chases, quotes, digests) | To power the AI drafting features |
We use your personal data to:
We do not use your data for advertising and we never sell your data to third parties.
Our AI agents (Dispatch, Compliance and Admin) process your operational data to generate recommendations and draft communications. This involves sending relevant data to our AI model provider, Anthropic (Claude).
Specifically:
All data is stored on servers located within the European Economic Area (EEA). We use Supabase (PostgreSQL) for our primary database, hosted in EU data centres.
As a data subject you have the following rights:
To exercise any of these rights, email privacy@kyber.software. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
We use cookies to keep you signed in, remember your preferences and understand how you use our platform. We use only essential and analytical cookies — no advertising or tracking cookies.
We retain your data for as long as your account is active. When you close your account:
You can request immediate deletion of your data at any time by contacting privacy@kyber.software, subject to our legal retention obligations.
For any privacy-related questions or to exercise your rights:
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.
Own it outright, or let us run it — scoped to your fleet on a call.
