Terms of Service

Agreement to terms

These Terms of Service ("Terms") govern your access to and use of Kyber, a software-as-a-service platform operated by [Company name — to be confirmed], [registration details — to be confirmed] ("Kyber", "we", "us", or "our").

By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are using Kyber on behalf of a company or organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not use our services.

Our services

Kyber provides a cloud-based fleet management and AI automation platform designed for haulage companies. Our services include:

• Job and route management tools
• A driver app for shifts, walkaround checks, proof of delivery and "running late" updates
• Document storage (CMR notes, PODs, driver and vehicle documents) and invoices
• AI-powered agents that draft dispatch analysis, compliance digests, customer updates, invoices, payment chasers, quotes and replies to customer emails
• Integration with Google Maps for job routing

We may change or improve our services over time. We will give reasonable notice before removing a significant feature. If your company has a signed agreement with us, its terms on changes apply instead.

Account registration

To use Kyber you must create an account. You agree to provide accurate, current and complete information during registration and to update such information to keep it accurate.

Your responsibilities

• Keep your password confidential and secure
• Notify us immediately at security@kyber.software of any unauthorised use of your account
• You are responsible for all activities that occur under your account
• Do not share your account credentials with anyone outside your organisation

Fees and billing

Kyber is offered on two engagement types, agreed with you individually rather than picked from a self-serve price list — see Section 7 for what each one means for ownership of your instance.

Own it — one-time fee

A single build fee, agreed before work begins, covers the build and handover of your instance. This is not a subscription — there is no recurring charge for the platform itself unless you separately add a support retainer. If a build stops partway, you pay for the work done to that point at the agreed day rate, up to the build fee.

We run it — managed service

Covers hosting, support and updates for a monthly fee, banded to your fleet size as agreed on your scoping call. We invoice monthly in advance; you pay by bank transfer or by the card payment link sent with the invoice. We do not take recurring card payments.

Cancellation

You may end "We run it", or a support retainer added to an owned instance, by giving 30 days' written notice (email is fine), subject to any minimum term you agreed. We do not offer refunds for partial billing periods except where required by law. Ending the service does not remove your right to your own data — see Section 7.

Price changes

We may change the monthly fee with 60 days' written notice, but not during a fixed-price period you agreed. If you do not accept the change, you may end the service before it takes effect. A one-time build fee, once agreed, does not change.

Acceptable use

You agree not to use Kyber in any way that:

• Violates any applicable UK, Irish or international law or regulation
• Infringes the intellectual property rights of Kyber or any third party
• Transmits malicious code, viruses or any harmful content
• Attempts to gain unauthorised access to any part of the platform
• Interferes with or disrupts the integrity or performance of our services
• Harvests or collects user data from the platform without our consent
• Uses automated means (bots, scrapers or scripts) to access the platform, other than through the Kyber app and website as designed

We reserve the right to suspend or terminate your account immediately if we determine you have violated these terms.

AI agents and automated features

Kyber includes AI-powered agents that draft dispatch analysis, compliance digests, customer updates, invoices, payment chasers, quotes and replies to customer emails for your review. You acknowledge that:

• AI agents may make errors and their outputs should be reviewed before acting on them
• You remain responsible for all actions taken based on AI agent recommendations
• Every AI feature that sends something to a customer starts on Draft: a person at your company reads the draft and chooses whether to send it. Replies to customer emails are always drafts
• Your account owner can switch customer updates, invoices or payment chasers to Auto-send. Messages are then sent without a person checking them first, and you are responsible for them
• Dispatch recommendations are suggestions only — you and your drivers must exercise your own judgement
• Compliance digests and audit packs are generated from your own records and should be checked before relying on them

Intellectual property, ownership and licensing

Kyber and its underlying software, content, features and functionality are and will remain the exclusive property of [Company name — to be confirmed] and its licensors, whichever engagement type you're on. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

You retain all rights to data you upload or create within Kyber, in every case. By using our platform you grant Kyber a limited licence to store, process and display your data for the purpose of providing our services. If your account is closed, your data remains yours to take with you, subject to the retention periods in our Privacy Policy.

What "Own it" ownership actually means

Where you've paid the one-time build fee, we grant you a perpetual, non-exclusive licence to run and use your deployed Kyber instance for your own business. This is a licence to use, not a transfer of the underlying platform's intellectual property — [Company name — to be confirmed] remains the owner of the Kyber software itself, in the same way buying a copy of software has never meant buying the company that wrote it.

• You may run your instance yourself, on infrastructure of your choosing, indefinitely
• You may not resell, sublicense, white-label or redistribute the platform to a third party without a separate written agreement with us
• You may not modify the code (other than the settings file we provide). If anyone other than us modifies it, our warranty, support and updates stop for the modified parts
• You may not reverse-engineer the platform, or use it to build a competing product
• Adding a support retainer at any point does not change this licence — it only adds our help running it

"We run it" — hosted, no licence needed

Where we host and run your instance for you, you don't hold a standalone licence to the software at all — you're using it as a hosted service for as long as your subscription is active, the same as any other SaaS product. Cancelling ends your access to the hosted platform; it does not end your right to your own data, which you can export on request.

Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

To the extent permitted by law, Kyber is not liable for any indirect or consequential loss, or for loss of profits, revenue, business or goodwill.

Our total liability to you for all claims arising out of or relating to these Terms or our services in any 12-month period shall not exceed the greater of £5,000 and the fees you paid to Kyber in the twelve months before the claim.

Governing law

These Terms are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising from these Terms or your use of Kyber shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

If you have any questions about these Terms, please contact us at legal@kyber.software.